Refund policy

Return & Refund Policy

Thank you for shopping at Luminous Bear Shop. We want you to be completely satisfied with your purchase.

Returns

You have 7 calendar days to return an item from the date you received it this is based on the policies of the manufacturer. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exceptions

Certain items are exempt from being returned. These include perishable goods, gift cards, downloadable software products, and health and personal care items.

Damaged Items

If you receive a damaged item, please contact us immediately for assistance. We will do our best to resolve the issue as quickly as possible.

Final Sale Items

Items marked as final sale are not eligible for return or exchange.

Policy Updates

We reserve the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting to this page.

By making a purchase from Luminous Bear Shop, you agree to abide by this return policy.

CONTACT INFO.

Support: Monday-Friday

Contact Number: +1 3174959030

Contact Email: info@luminousbearshop.com

Address: 9783 East 116th Street, Fishers IN 46037, United States.